Voice over Internet Protocol (VoIP) allows your business to make phone calls using an internet connection instead of relying on traditional telephone lines. A lot of you may do this already without even realising it – calls over WhatsApp or Zoom are technically utilising VoIP technology – but what about the general call handling in your business?
If you still rely on a classic phone system that’s wired into a phone network, then you’re leaving a lot on the table. VoIP providers can help you improve your business in several ways by making the most of this technology. In fact, some of the main benefits include:
- Reducing your general call costs
- Improving call quality
- Improving call accessibility around the office (don’t always need to be next to a phone)
- Gain access to great call analytics software to improve how you deal with calls
- Gain access to features like voicemail, automated call forwarding, call recording and more
The list of benefits could easily extend beyond this, though it depends on which VoIP provider you choose for your business. We’ve run through a massive list of potential candidates and come up with a final shortlist of the best VoIP providers to improve business call handling.
Table of Contents
1. The VoIP Shop – Your Top Choice
When it comes to choosing a VoIP provider, you need to pick one with copious capabilities, great pricing, and a track record of excellent performance. The VoIP Shop ticks all three of these boxes (and then some), offering you some fantastic features while being trusted by UK businesses for over 12 years.
There’s almost too much to talk about in terms of what you can get from this provider, but the highlights have to be its fantastic CRM integrations, new AI features and flexible payment plans. Plus, The VoIP Shop has some of the best customer service out there. If you ever have a question or want to reach out about upgrades, they have a 24/7 customer support team that’s always ready to help out. It genuinely makes the entire service better as you get an amazing VoIP system but don’t feel as though you’re left to figure it all out on your own.
2. Voipfone
Voipfone offers solutions for residential and commercial customers, but it’s the business plans we’re mainly focused on here. This service offers a free trial so you can test the waters before committing, and then it gives you a wide choice of plans that may suit different businesses.
What we like about this is that it’s a service that can easily grow with you from the very beginning. If you’re just setting up as a freelancer or a very small business with one or two employees, then some of the cheaper packages represent great value while giving you the main features you need. As your company grows, so do your call handling demands, and Voipfone’s Unlimited plan unlocks every single feature with unlimited calls per month. You also have the option to retain any old business numbers when signing up, which is great for continuity.
3. RingCentral
Apparently, over 600,000 companies currently use RingCentral as their VoIP provider, and after an extensive look at this brand’s offerings, we kind of see why. It’s an incredibly trustworthy provider that’s gained global recognition and is recommended by top brands like Gartner. Most companies that pick RingCentral will opt for the RingEx plan, which brings all forms of communication together in one platform.
This enables you to make and receive phone calls on virtually any device, and you unlock loads of exceptional features – including some top AI capabilities. RingCentral can make notes during your calls, create bullet-point summaries of what each conversation was about, and allow you to screen first-time callers before routing them to the right department. It’s a system that works exceedingly well, though it’s probably out of the budget range for most small businesses and freelancers.
4. VoIP Business
VoIP Business might be the most budget-friendly option on this list as its “Complete” package (and this includes all of its features) only costs £9.99 per month for each user. That’s half the cost of some of the rival services on this list, though the caveat is that you might not get as many high-tech features.
Still, this provider is great if you want a very basic VoIP system that can take and receive calls with ease. You still get things like voicemail transcription, smart queuing and call monitoring – which is more than enough for most companies. Regardless, this provider’s best feature is the free version of its service. This plan is ideal if you mainly make intracompany calls, as it comes with unlimited calls of this type. If you can handle a bare-bones VoIP system, then that free version may be perfect for you.
5. Gamma
Gamma is a communications brand that offers loads of different services to businesses around the UK, ranging from fibre internet installations all the way to its Horizon Cloud Phone System. They describe this as the “ultimate cloud-based communications solution designed to revolutionise the way your business connects”. In simpler terms, it’s a VoIP system that you can customise to suit your business’s needs.
The level of customisation is arguably the best around, and another key thing to note here is that Gamma owns, operates and manages its own network. In theory, this should ensure that you’re always connected and don’t run into internet issues that your VoIP provider can’t solve. There are lots of features – including CRM integrations, a receptionist console, call recording and call queuing. The only thing we dislike is that it’s quite hard to see the full capabilities without scheduling a sales demo, while the other providers on this list contain more information upfront on their websites.
Call handling can often be frustrating and require all hands on deck when you use a traditional business phone line. VoIP systems give you way more flexibility and a tonne of new capabilities to improve your customer service while making your business more efficient. You’ve got five great providers to choose from on this list, but if we have to pick one, it would be The VoIP Shop. You simply get everything you need here, plus the best all-around customer service, though feel free to research all of these brands more intensively before making a decision.
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